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FAQ's

General

What kind of products do you offer?

We offer a wide range of promotional products, including apparel, drinkware, office supplies, bags, tech gadgets, and more. If you can dream it, we can brand it!

Can I see samples of your products?

Absolutely! We have a variety of samples available to help you decide on the best products for your needs. Contact us to schedule a consultation or request a sample kit.

Customization & Design

Can you help with product design?

Yes! Our team can assist with everything from logo placement to full custom design. Whether you have your artwork ready or need creative input, we’ve got you covered.

What file formats do you accept for logos and designs?

We prefer high-resolution files in vector format (e.g., .AI, .EPS, or .PDF). If you’re unsure, send us what you have, and we’ll guide you through the process.

What is the minimum order quantity?

Minimum order quantities vary depending on the product. Many items start as low as 12 pieces, while others may require higher quantities. Check the specific product details or contact us for guidance.

Orders

What is the minimum order quantity?

How long does it take to complete an order?

Standard production times are typically 7-10 business days after artwork approval. Rush options may be available for certain products—just let us know your timeline!

Can I order a single item?

While many of our products have minimum order quantities, we offer select options for smaller or single-piece orders. Let us know what you need, and we’ll do our best to accommodate.

Pricing and Payments

Do you offer discounts for large orders?

Yes, we offer volume discounts on most products. Contact us for a custom quote based on your order size.

What payment methods do you accept?

We accept major credit cards, checks, and bank transfers. Payment terms may vary depending on the size of your order.

Shipping & Delivery

Do you ship internationally?

Yes, we can ship orders worldwide. Additional shipping fees and customs charges may apply.

Returns & Replacements

What if I’m not satisfied with my order?

Your satisfaction is our top priority. If there’s an issue with your order, contact us within 5 business days, and we’ll work with you to make it right.

Can I return a custom product?

Custom products are typically non-returnable unless there is a defect or error on our part. We recommend reviewing all proofs carefully before approval.